TERMS OF USE AND PRIVACY POLICY
Last updated: 26 August 2026
ABOUT US
The iClass website, content management system, enrolment platform and mobile applications are operated by Bottletop Media Ltd, trading as iClassCMS and iClass School Solutions (“iClass,” “we,” “us” or “our”).
Bottletop Media Ltd is registered in Northern Ireland under company number 606194.
These Terms of Use apply to www.iclasscms.com, www.iclass-cms.com and our associated websites and applications. They are separate from the contractual terms agreed between iClass and an individual school, school district or other organisation.
Contact:
Email: info@iclasscms.com
Customer service: customerservice@iclasscms.com
Ireland: 01 691 8833
UK: +44 28 9590 7779
USA: +1 302 208 6022
TERMS OF USE
- Permission to use our website
We grant visitors a limited, non-exclusive and revocable licence to access and use our website and its content for lawful personal, educational or organisational purposes.
You may not copy, reproduce, republish, distribute, sell or commercially exploit material obtained from our website or platform without our prior written permission.
- Acceptable use
You must not:
• use our website or services for an unlawful or fraudulent purpose;
• attempt to gain unauthorised access to our website, platform, servers or user accounts;
• upload malicious code, viruses or harmful material;
• interfere with the operation or security of our services;
• collect information about other users without authorisation;
• upload or publish content that infringes another person’s rights; or
• use our services in a manner that could harm iClass, a school, a district or another user.
Schools and districts are responsible for managing their authorised users and ensuring that information uploaded through their accounts is lawful, accurate and appropriately authorised.
- Intellectual property
Unless otherwise stated, the website, platform, software, design, functionality, text, graphics, logos, icons and images are owned by or licensed to Bottletop Media Ltd and are protected by applicable copyright, trademark and intellectual-property laws.
Schools and users retain ownership of content that they upload to the platform. They grant iClass permission to host, process, display and transmit that content only as necessary to provide the contracted services.
- Third-party services
Our website and platform may integrate with third-party services, including Google services. Those services may be governed by their own terms and privacy policies.
We are not responsible for the content or availability of independent third-party websites linked from our website.
- Availability and accuracy
We work to keep our website and services secure, accurate and available. However, we do not guarantee that they will always operate without interruption or error.
Website content is provided for general information and should not be treated as professional, legal or regulatory advice.
- Suspension or termination
We may restrict or suspend access where reasonably necessary to protect users, maintain security, investigate suspected misuse, comply with the law or enforce these Terms.
Contractual services supplied to schools and districts are also governed by the applicable customer agreement.
- Changes to these Terms
We may update these Terms when our services, business practices or legal obligations change. The revised version will be published on this page with an updated revision date.
- Governing law
Unless a separate customer agreement provides otherwise, these Terms are governed by the laws of Northern Ireland. Any dispute will be subject to the jurisdiction of the courts of Northern Ireland, subject to any mandatory rights that apply in the user’s location.
PRIVACY POLICY
- Scope of this policy
This Privacy Policy explains how iClass accesses, collects, uses, stores, protects, shares, retains and deletes personal information when people:
• visit an iClass website;
• contact us or request a demonstration;
• use an iClass school website, enrolment service or mobile application;
• create or use an authorised platform account;
• contact our support team; or
• connect an iClass account to Google services.
For information submitted to a school or district through an iClass-powered service, the school or district normally determines why the information is collected and used. The school or district acts as the data controller or business, and iClass processes the information on its behalf as a data processor or service provider.
For information collected directly through our corporate website, sales activities or customer-support services, Bottletop Media Ltd is normally the data controller or business.
- Information we may collect
Depending on how our services are used, we may collect or process:
• names, email addresses, telephone numbers and postal addresses;
• school, district, organisation, role and account information;
• parent, guardian, student and enrolment information submitted to a participating school or district;
• application forms, messages, permission forms, attendance information and files voluntarily uploaded through the service;
• support requests, demonstration requests and other correspondence;
• account login, authentication and security information;
• device, browser, operating-system, IP-address and diagnostic information;
• website usage, page-view, referral and interaction information;
• cookie and analytics information; and
• Google user data expressly authorised by the user, as described below.
We only seek information reasonably required to provide, secure, support or improve the requested services.
- How we use information
We may use personal information to:
• provide and administer our websites, platform, enrolment services and mobile applications;
• create and manage authorised accounts;
• process information on behalf of participating schools and districts;
• deliver messages, alerts, forms, documents and other requested communications;
• respond to enquiries and provide customer support;
• arrange demonstrations and manage customer relationships;
• maintain security, prevent misuse and diagnose technical problems;
• monitor service performance and understand how our services are used;
• comply with legal, contractual and regulatory obligations; and
• send product information where the recipient has consented or where otherwise permitted by law.
We do not sell personal information or Google user data. We do not use Google user data for advertising, retargeting, personalised advertising, creditworthiness, lending, sale to data brokers or information resellers, or for training general-purpose artificial-intelligence or machine-learning models.
- Google user data
When an authorised school or district user connects the iClass platform to Google Analytics or another supported Google service, iClass accesses only the Google user data covered by the permissions displayed on Google’s consent screen and authorised by that user.
Depending on the permissions granted, this may include:
• the user’s Google account identifier, name and email address;
• Google Analytics account and property identifiers;
• Google Analytics configuration and reporting information, such as website traffic, page views, acquisition information and aggregated usage metrics; and
• OAuth access or refresh tokens required to maintain the authorised connection.
We use this information only to:
• authenticate the authorised user;
• connect the selected Google Analytics account or property to the relevant iClass school or district website;
• retrieve and display authorised analytics information within the iClass platform;
• provide or improve the Google-connected features requested by the user;
• maintain the security and reliability of the integration; and
• provide technical support relating to the connected feature.
iClass requests only the Google permissions reasonably necessary to provide the selected feature. A user may refuse a permission or disconnect the Google integration, although the associated feature may then be unavailable.
iClass’s use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- Sharing, transferring and disclosing information
We do not sell, rent or disclose Google user data or other personal information to advertising companies, data brokers or information resellers.
We may disclose information only:
• to the school or district responsible for the relevant account or service;
• to authorised iClass employees and contractors who require access to operate, secure or support the service and who are subject to confidentiality obligations;
• to carefully selected service providers, such as hosting, infrastructure, database, security and technical-support providers, where they process information only on our instructions and for the purpose of providing the service;
• where a user has expressly requested or consented to the disclosure;
• where reasonably necessary to investigate fraud, abuse, security incidents or technical problems;
• where required to comply with applicable law, a court order or a lawful request from a public authority; or
• as part of a merger, acquisition or sale of assets, subject to applicable law and any consent required by Google’s policies.
We do not transfer or disclose Google user data to third parties for purposes other than providing or improving the user-facing functionality requested by the user, maintaining security, or complying with applicable law.
Human access to Google user data is prohibited unless:
• the user has given affirmative consent for specific data to be accessed for support;
• access is necessary to investigate a security incident, abuse or technical problem;
• access is required by law; or
• the information has been aggregated and anonymised and is used for lawful internal operations.
Our employees, contractors and service providers must comply with these restrictions.
- Data security
We use administrative, organisational and technical safeguards designed to protect personal information and Google user data against unauthorised access, use, loss, alteration or disclosure.
These safeguards include:
• encryption for information transmitted between users and our services;
• firewalls and protected hosting infrastructure;
• role-based access controls and least-privilege access;
• authentication and account-security controls;
• confidentiality obligations for personnel with authorised access;
• security monitoring, maintenance and software updates; and
• procedures for responding to suspected security incidents.
No online service can guarantee absolute security. If a personal-data breach occurs, we will investigate it and notify affected customers, users and regulators where required by applicable law or contract.
- Data retention and deletion
We retain personal information only for as long as reasonably necessary to provide the services described in this policy, fulfil the relevant customer agreement, maintain security, resolve disputes and comply with legal obligations.
Information processed for a school or district is normally retained for the duration of its agreement with iClass and is then returned, deleted or securely anonymised in accordance with the agreement and applicable law.
Google OAuth tokens are retained only while the authorised connection remains active and required to provide the connected feature. When the integration is disconnected, consent is withdrawn or the relevant account is terminated, the tokens and associated stored Google user data are deleted or rendered inaccessible, subject to limited legal, security and backup-retention requirements.
Users may revoke iClass’s access through their Google Account security settings. They may also request deletion by emailing info@iclasscms.com. We will process verified deletion requests without undue delay, subject to information we must retain by law or on the lawful instructions of the relevant school or district.
Residual copies held in secure backups are isolated from normal use and deleted in accordance with our backup-retention cycle.
- Cookies and analytics
Our websites may use essential cookies required for security and functionality. With consent where required, we may also use analytics cookies to understand website performance and improve the user experience.
Analytics information may include device, browser, approximate location, referral source, page-view and interaction information. Cookie preferences can be managed through our cookie banner or through the user’s browser settings.
Disabling certain cookies may affect some website features.
- Legal grounds for processing
Where European or UK data-protection law applies, we process personal information on one or more of the following grounds:
• performance of a contract or steps requested before entering a contract;
• the user’s consent;
• compliance with a legal obligation;
• our legitimate interests in providing, securing and improving our services; or
• the lawful instructions of a school or district acting as data controller.
Consent may be withdrawn at any time, without affecting processing that occurred before withdrawal.
- International data transfers
Because iClass serves customers in Ireland, the United Kingdom and the United States, information may be processed in a country other than the user’s own.
Where required, we use appropriate contractual, organisational and technical safeguards for international transfers of personal information.
- Children and student information
iClass provides technology to schools and districts, but the Google-connected administrative features are intended for authorised adult school or district personnel and are not directed to children.
Schools and districts are responsible for obtaining any consent or other lawful authority required before submitting or processing information about children or students through the platform.
We process student information only to provide the contracted educational and administrative services and on the instructions of the relevant school or district. We do not sell student information or use it for targeted advertising.
- Privacy rights
Depending on the user’s location and applicable law, individuals may have the right to:
• request access to their personal information;
• request correction of inaccurate information;
• request deletion of information;
• restrict or object to certain processing;
• withdraw consent;
• request a portable copy of information; and
• complain to an applicable data-protection authority.
Where iClass processes information on behalf of a school or district, a request may need to be directed to that organisation. We will assist the organisation with valid requests as required by law and contract.
To submit a privacy request, email info@iclasscms.com. We may need to verify the requester’s identity before completing the request.
- Marketing communications
We send marketing or product communications only where the recipient has consented or where otherwise permitted by law.
Recipients may unsubscribe at any time using the unsubscribe link in the message or by contacting us.
- Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our services, legal obligations or data-handling practices.
If we materially change how Google user data or other personal information is used, we will provide appropriate notice and obtain additional consent where required before using the information for the new purpose.
- Contact us
Questions, privacy requests and complaints may be sent to:
Bottletop Media Ltd
Trading as iClassCMS and iClass School Solutions
Email: info@iclasscms.com
Customer service: customerservice@iclasscms.com
Individuals may also contact the data-protection authority applicable to their location.